Cancellation policy & cancellation form

Consumers are entitled to a right of withdrawal in accordance with the following provision, whereby consumers is every natural person who concludes a legal transaction for purposes that can mostly be attributed to their commercial nor their independent professional activity:

A. Cancellation policy

Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have or has taken possession of the last goods.
To exercise your right of cancellation, you must (Fynch-Hatton Retail GmbH, Alsstr. 166, 41063 Mönchengladbach, Germany, Email: onlineeshop@fynch-haton.de) by means of a clear explanation (e.g. a letter sent by post or email) about your decision to cancel this contract. You can use the attached sample cancellation form for this, but this is not prescribed. Alternatively, you can easily use our Returns portalto recover or exchange items.
To maintain the cancellation period, it is sufficient for you to send the notification to the exercise of the right of cancellation before the cancellation period expires.

Consequences of the revocation
If you cancel this contract, we have all payments that we received from you, including the delivery costs (with the exception of the additional costs, which result from the fact that you choose a different type of delivery than the cheapest standard delivery offered by us have to repay), immediately and at the latest within fourteen days from the day, on which the notification of your revocation of this contract was received. For this repayment we use the same means of payment that you used in the original transaction, unless something else has been expressly agreed with them; Under no circumstances will you be charged for fees for this repayment. We can refuse the repayment until we have returned the goods or until you have provided the proof that you have returned the goods, depending on which the earlier time is.
You have the goods immediately and in any case at the latest within fourteen days from the day on which you inform us about the revocation of this contract, to send or hand over to us. The deadline is preserved if you send the goods before the deadline of fourteen days.
Outside of Germany, they bear the immediate costs of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to the quality, properties and functionality of the goods not necessary to deal with them.

B. cancellation form

Cancellation form