Shipping policy

In the ordering process you enter your delivery address. We are currently delivering to the following countries:

The shipping is carried out by DHL. The delivery time is 1 -3 days.

For orders within the EU we charge a shipping flat rate of € 5.99. The shipping is carried out by DHL internationally. The delivery time is 3 - 6 days. At DHL Express deliveries, the costs are € 13.99 and the delivery time 1 - 4 working days. The order must have been received before 12 noon.

Please note that orders that you give up on weekends or public holidays will be processed on the first following working day.

We only use boxes made of recycled cardboard and shipping bags made of recycled materials as packaging material.

The period of delivery begins with the payment methods purchase on account, PayPal, Google Pay, Apple Pay, Amazon Pay, credit card and immediate transfer when ordering until 12 noon on the same day. When ordering after 12 noon, the deadline for these payment methods begins on the following day.

Tracking
As soon as the order is sent to you, you will receive a shipping confirmation by email. This email also contains a DHL tracking number.
With the tracking number you can track your delivery via the following link:

DHL:https://www.dhl.de/de/privatkunden.html

Return

You can send us back to us within 40 days. Please make sure that all returned articles are in your original condition and are returned to us in the original packaging, including a label.

Return - that's how it works!

Visit our Return portalat https://fynch-hatton.Returnportal.online/ and conveniently register your return online. Enter your 4-digit order number and your email address in the return portal. Select the articles of your order, which you want to send back and create the DHL label free of charge within Germany or follow the instructions of the portal.Print out the label or have it printed out by DHL. To avoid article damage, please pack the items well and bring the package to the next DHL branch.
As soon as the package has arrived, checked and accepted, we will refund the purchase price of the article. The reimbursement takes place, according to the payment method you have chosen and can take up to 7 days.

In the event of an exchange, please order the desired items online.

Our support team comes up to you in sewage cases.

Important:The delivered articles only serve for the purpose of fitting, such as usual in stationary retail. If the returned goods are in poor or used condition, we reserve the right to request a value replacement of you. The Fynch-Hatton Online Shop currently only accepts returns that you have also acquired in the Fynch-Hatton Online Shop. In a Fynch-Hatton Store, you can always return goods acquired directly in the corresponding store.